Frequently Asked Questions
Everything you need to know about shopping with Essence Amsterdam.
What is the standard shipping time for orders within Europe?
For our customers in the Netherlands, we offer next-day delivery. For the rest of Europe, shipping typically takes 2-5 business days depending on your specific location.
How can I return an item if it doesn't fit?
We offer a 30-day return policy. Simply use our online portal to generate a return label. Items must be unworn, with original tags attached and in their original packaging.
Where are Essence Amsterdam garments produced?
We pride ourselves on ethical craftsmanship. Our collections are designed in Amsterdam and manufactured in certified ateliers in Portugal and Italy to ensure the highest quality and fair labor standards.
Which payment methods do you accept?
We accept a wide range of secure payment options including iDEAL, Klarna (Pay Later), PayPal, and all major credit cards such as Visa, Mastercard, and American Express.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit items or contacting our support team for personalized advice.
Are your materials sustainable?
Sustainability is at our core. We use organic cotton, recycled polyester, and FSC-certified viscose in over 80% of our current collection to reduce our environmental footprint.